Refund Policy
This Refund Policy explains the refund rules for Hummingbird API (the "Service"). It is part of the Terms of Service.
1. Nature of Prepaid Credit
The Service is a usage-based digital service: you prepay for account credit that is debited in real time as you make calls. Because the service is delivered the moment it is consumed, consumed credit is generally non-refundable.
2. When a Refund May Be Requested
You may request a refund of unused credit if:
- you request it within 14 days of the top-up and the corresponding credit is still unused; or
- a material service failure on our side prevented your normal use and we failed to remedy it within a reasonable time.
3. Non-Refundable Cases
- credit already consumed;
- accounts suspended/terminated for breach of the Terms of Service or Usage Policy;
- complimentary, promotional, or bonus credit;
- non-refundable fees charged by third-party payment processors.
4. Subscriptions
If you purchase a subscription plan, cancellation takes effect at the end of the current billing cycle; the used portion is generally not prorated for refund unless required by applicable law.
5. How to Request & Refund Channel
Email support@fnuu.net with your account and the reason, and provide: (a) proof of the original payment (e.g., a payment screenshot or transaction ID); (b) identity information matching the paying account; and (c) if an alternative payout channel is needed, payout account details matching the original payer's identity. We will review within a reasonable period (typically 5–10 business days) after receiving complete materials.
How approved refunds are returned: requests made within 90 days of payment are refunded to the original payment method; for requests beyond 90 days that cannot be returned to the original method, you must provide an alternative payout account matching the original payer's identity.
6. Review & Anti-Fraud
All refund requests are subject to our review. To prevent fraud and money laundering, we reserve the right to perform additional verification, including confirming that the payer and payee identities match. If a request is suspected to be fraudulent, we may decline the refund and suspend the account.
7. Chargebacks
A chargeback initiated before contacting us to resolve the matter is treated as a breach of the Terms of Service and may result in immediate termination. Please reach out via the email above first.